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Using Social Media & Customer Service to Improve the Customer Journey

June 20, 2023 @ 9:00 am - 12:00 pm

This FREE workshop, delivered by Tourism Council WA, aimed at Tourism and Hospitality businesses is an intermediate workshop that is suitable for participants with an understanding of customer service, social media and digital marketing.

To access this workshop for free use coupon code WANNEROOWORKSHOPS at checkout when registering.

For most travellers, their experience with your business begins online, and a clear customer strategy can help you create more leads, convert more sales and strengthen your relationship with your customers. This workshop will help you identify the key digital stages in the customer journey and how to effectively manage and influence them.

Throughout the workshop, you will revise your customer service skills and hear advice on how to engage with your customers online to improve your businesses’ reputation.

Topics will include:

  • An overview of the customer journey
  • Identification of the relationship between customer service and digital media
  • The dimensions of customer service
  • Making first impressions count online and offline
  • Handling complaints
  • Upselling
  • Social media and online reviews
  • Engaging with your audience

Click here to register for this workshop and use coupon code WANNEROOWORKSHOPS at checkout to access this workshop for free!


Mindarie Marina Hotel, The Marina Boardroom
33 Ocean Falls Blvd
Mindarie, WA 6030 Australia
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