As a small business owner, you need to be cyber aware and prepared. Most businesses are digitally connected, whether through email, websites, social media, online/web based payments and bank accounts. The reliance on logins and passwords to access information online can expose businesses to cyber attacks from hackers. In this workshop, you will guided through […]
Prospective business owners sometimes wonder if they really need to write a business plan, particularly if they’re not seeking a bank loan. However, if you want to clarify your thinking, set a tone and direction for your business, and a deeper understanding of your market, the answer is certainly ‘yes you do’. Main topics covered […]
Every business relies on customers to survive and grow, but exceptional customer service doesn't happen by accident. It's something you design, test and continuously improve. In this hands on workshop you will step into your customer's shoes, map their buying journey, and explore how each interaction makes them feel, from first contact through to repeat […]
